The purpose of this best practices handbook is to provide you with the most current and
necessary elements and practical “how-to” advice on how to implement a best practice talent management program within your organization. The handbook was created to provide
you with a current 21st century snapshot of the world of talent management today. It serves
as a learning ground for organization and social systems of all sizes and types to begin
attracting, retaining, and motivating top talent through more employee- and customer centered programs that emphasize consensus building; self-, group, organizational, and
one-on-one awareness and effective communication; clear connections to overall business
objectives; and quantify able business results. Contributing organizations in this book are
widely recognized as among the best in organization change and leadership development
today. They provide invaluable lessons in succeeding during crisis or growth modes and
economies. As best practice organizational champions, they share many similar attributes,
including openness to learning and collaboration, humility, innovation and creativity, integrity, a high regard for people’s needs and perspectives, and a passion for change. Most of all,
these are the organizations that have invested in human capital, the most important asset
inside of organizations today. And these are the organizations that have spent on average
$1M on talent management, an average of $2M over the course of their programs, with an
average rate of return on investment of over $5M


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