FAST Features

  • Unlimited Support Tickets
  • Unlimited Agent & Customer Users
  • Support Unlimited Products
  • Super Fast (it’s like being in a chat room!)
  • Assign Agents – FAST will distribute tickets to agents as they arrive
  • Customizable Ticket Fields – Add your own fields to get more information from your customers.
  • Saved Replies – Save your most common replies for quick responses.
  • Ticket Attachments – Attach images / files to your responses
  • Search Tickets – Manage tickets easily with our advanced search
  • Quick Hi – Button adds Hi + name of customer to top of your ticket response
  • Secure Fields – Store ticket information externally using secure fields
  • Internal Comments – Make comments on tickets that are only seen by agents not customers
  • Auto Close – Set a timespan that tickets will automatically be closed
  • FavIcon Counter – Just look at the browser tab to see if you have tickets that need a response.
  • Support any Envato product with FAST
  • Envato Products – Link your Envato Account to support all your products
  • Envato Login – Customers can log in using their Envato account
  • Verify Envato Purchases – FAST will show you if all your customers purchase information.
  • View Envato Support Period – Make sure your customers still have support for your product.
  • FAST can be used with any WooCommerce eshop
  • WooCommerce Support – WooCommerce customers can create tickets using their WooCommerce account and order.

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